·        Citrix Client installation trouble

Problem: The Citrix Receiver Client won’t finish the install

Solution: Please go to Control Panel – Programs and Features (Win Vista and newer) or Add and Remove Programs (Win Xp and older), and remove any programs who’s names start with “Citrix.” Browse to the site https://cra2.kutakrock.com and after you logon with your Kutak Rock username and password you will be presented with the option to install the new Citrix Receiver.


·        Other Citrix Issues

For a complete listing of citrix issues select the link below.

Citrix Knowledge Base



·        OWA Access 

Problem: When I try to login to OWA I get "Error: Access is Denied." 

Solution:  A pop up box will appear after you click the Outlook Web Access graphic or the link.

Type your regular login ID and password to in the box that appears. (see below)


             Username: OMAXXX1

                Password: ********

Description: C:\Users\omatws0\Desktop\CWA-Dev\popup.JPG